Policies and FAQ |
| PRICING: Please note that all prices are in US Dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped If you pay by money order or credit card, your order will be shipped within 3 days. If you pay by check, your order will be shipped 10 days after we receive your check. PLEASE MAKE CHECKS PAYABLE TO LINDA WILLIAMS
- If you are paying by credit card, your order will be shipped If you pay by money order or credit card, your order will be shipped within 3 days. If you pay by check, your order will be shipped 10 days after we receive your check. PLEASE MAKE CHECKS PAYABLE TO LINDA WILLIAMS
We ship priority US Postal and insured for items $100 or greater. Items under $100 will be shipped with just a confirmation unless customer requests insurance. It normally takes 2-4 days for delivery. Overseas will be air and varies by country. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. We ship international by US Postal Air and Insured. If you have special instructions, be sure to let us know. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. We will respond as soon as possible. |
| OUR RESTOCKING POLICY: After 7 days, there is no return. No return on any ON SALE item. As items must be returned in the condition they left our shop. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
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Thank you for shopping at Dolls Plus Antiques!
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